Forum Replies Created
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Hi Ane. We sent an email yesterday about this issue. Did you see it?
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PolePress Staff
MemberNovember 22, 2022 at 8:32 am in reply to: Essentials of Spin – Lesson 7 videos not showingThose 3 videos needed to be re-filmed, and this process has been taking longer than expected because of the recent missile attacks in Ukraine. We’re hoping the videos will be available in the next week or two.
- This reply was modified 1 year, 5 months ago by PolePress Staff.
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PolePress Staff
MemberNovember 11, 2022 at 5:53 am in reply to: The course I purchased os not on “my courses”Hi Ana, did you get this figured out?
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Hi Lenka, did you get this figured out?
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Okay, when you’re on this screen, click “Sign In” and then follow the steps to login.
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Hi Anabela! Sorry to hear about this. Did you make sure that you’re logged in? And can you please share a screenshot of what you’re seeing?
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PolePress Staff
MemberApril 20, 2022 at 1:58 pm in reply to: Principles of Strength – Class A – wrong videos, “media not found”Hi Eileen, thanks for letting us know. We’ll have our IT team get that fixed.
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Hi! On our end, the system shows you’re enrolled. Can you please attach a screenshot, showing what you’re seeing?
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Hi! Thanks for letting us know about this bug. We have fixed it 🙂
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Hi Christine. Can you please send an email to [email protected]? We don’t discuss individual orders in the forums, since they may involve personal information. Thank you. ????
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Hi Sasha, sorry you had some problems with this. We haven’t heard about this from anyone else, and we just confirmed that everything loads fine on our end. So, most likely this was a brief outage somewhere within Vimeo’s content delivery network. Can you please refresh your page to confirm it’s resolved now?
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Great! Happy to hear it 🙂
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Okay, thanks for the information. It sounds like a “cookies” issue, so our tech team is looking into it. In the meantime, if you follow these steps it should work:
1. Sign out of the website.
2. Clear your browser history, including cookies.
3. Close your browser.
4. Open your browser.
5. Sign back into the website. -
Hi Katja, can you please post a screenshot of what you’re seeing?
Also, if it helps, this article explains the exact steps to follow to access your course(s):
https://uni.polepress.com/info/how-do-i-access-my-purchased-courses/
Can you let us know where in this process you’re encountering the issue?
Thank you 🙂
- This reply was modified 1 year, 11 months ago by PolePress Staff.
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Great! Happy to hear that, and thanks for letting us know. ????